Legal

Shipping

Last updated: DATE

We ship from DISPATCH LOCATION, BULGARIA to customers across the European Union. Every order is packed by hand and dispatched within X BUSINESS DAYS of payment confirmation.

1. Where we ship

We currently deliver to the following countries:

Bulgaria
Romania, Greece
Germany, France, Italy, Spain, Portugal, Netherlands, Belgium, Austria, Ireland, Luxembourg
Czech Republic, Slovakia, Hungary, Poland, Croatia, Slovenia
Denmark, Sweden, Finland, Estonia, Latvia, Lithuania
Malta, Cyprus

If your country is not on this list and you would like to order, please contact us at orders@yourdomain.com and we will try to arrange a custom shipment.

2. Processing time

Orders are processed Monday to Friday, excluding Bulgarian public holidays. Orders placed on a weekend or public holiday are processed on the next business day.

You will receive an email when your order is dispatched, including tracking information when available.

3. Delivery times

Bulgaria — X–Y business days after dispatch.
Romania, Greece — X–Y business days after dispatch.
Rest of the EU — X–Y business days after dispatch.

These are estimates from our carriers. During peak periods (sales, holidays) deliveries may take slightly longer.

4. Shipping costs

Shipping costs are calculated at checkout based on your delivery address and the weight of your order. The exact amount is shown before you pay — there are no hidden fees.

Bulgaria — €X.XX
EU (standard) — €X.XX
Free shipping on orders over €XXX

5. Order tracking

Once your order is dispatched, you will receive a tracking number by email. If you have an account, you can also view your order status in your account dashboard.

6. Customs and import duties

Deliveries are made within the European Union, so no customs duties or import taxes apply. If you request delivery outside the EU, you are responsible for any customs duties, import taxes and clearance fees charged by your country.

7. Missing, delayed or damaged parcels

Delayed: if your parcel is more than X business days past the expected date, contact us at orders@yourdomain.com and we will investigate with the carrier.
Missing: if tracking shows “delivered” but you don't have the parcel, contact us within 48 hours so we can open a claim with the carrier.
Damaged: if the box arrives visibly damaged, take photos before opening, then contact us immediately. Do not refuse the parcel unless clearly tampered with.

8. Contact

For any shipping question, write to orders@yourdomain.com. We reply within 1–2 business days.

1. Where we ship

We currently deliver to the following countries:

Bulgaria

Romania, Greece

Germany, France, Italy, Spain, Portugal, Netherlands, Belgium, Austria, Ireland, Luxembourg

Czech Republic, Slovakia, Hungary, Poland, Croatia, Slovenia

Denmark, Sweden, Finland, Estonia, Latvia, Lithuania

Malta, Cyprus

If your country is not on this list and you would like to order, please contact us at orders@yourdomain.com and we will try to arrange a custom shipment.

7. Missing, delayed or damaged parcels

Delayed: if your parcel is more than X business days past the expected date, contact us at orders@yourdomain.com and we will investigate with the carrier.

Missing: if tracking shows “delivered” but you don't have the parcel, contact us within 48 hours so we can open a claim with the carrier.

Damaged: if the box arrives visibly damaged, take photos before opening, then contact us immediately. Do not refuse the parcel unless clearly tampered with.